FAQ

Yes we do! We're open to the public and we'd love to show you what we're all about. 

Address: 13893 Central Ave. Chino, CA 91710

The reason why we're away from the beach is because we have a family owned business specializing in custom production boards for many surf shop and brands worldwide. Out of respect to other surf shops by the beach, we're conveniently located in the inland empire, Chino, CA.

We're about 45 mins from HB or Newport, so we're not too far :) 

For small items such as surf accessories, we'll ship via USPS.

For larger items such as surfboards and paddle boards, we'll ship either via FedEx or Freight LTL companies.

We ship all of our items out of our warehouse located in Chino, CA. Anything that goes out will be carefully inspected by our shipping department.

For surfboards and paddle boards, we'll visually inspect and test all fin plugs to make sure when you receive your board, you'll enjoy more of your time catching waves!

Once we receive your order, it takes approximately 1-3 business days to fulfill your items. We'll send you an email confirmation that your order has been shipped. 

Transit time will vary depending on where you're located along with weather conditions. 

USPS First Class will vary between 3-5+ business days.

USPS Priority will vary between 1-3+ business days.

FedEx shipping from 1-5+ business days.

Freight LTL from 1-10+ business days.

We understand that sometimes you have a change in mind.

Refund or exchange if purchased online: Once your item has shipped, you have 14 days to request for a refund or exchange from the date that was shipped. You must provide proof of purchase and the item must be new, unused, and in original packaging. For surfboards and paddle boards purchases, there will be a restocking fee of 25% on new and unused boards. Shipping the item back will be at customers expense. 

Refund or exchange if purchased in-store: You have 7 days to return or exchange from the date you had purchased. You must provide proof of purchase and the item must be new, unused, and in original packaging. For surfboards and paddle boards purchases, there will be a restocking fee of 25% on new and unused boards.

No refund or exchange on used item(s) or item(s) that are missing parts.

Sale items are sales final. No refund or exchange.

We offer a 30-day warranty from the original date of purchase against any defects on “New stock/current model” products by M21 Surf brand, which includes: surfboards and surf gear. Please send supporting documents such as proof of purchase along with detailed pictures to contact@m21surf.com, or you may bring your item to our warehouse located 13893 Central Ave. Chino, CA 91710.

***Note you must provide proof of purchase and M21 Surf will make the final decision if it’s a manufacturer defect.***

What is not covered:

In the sport of surfing, please understand that this is considered an extreme sport where anything can happen in open ocean or indoor/outdoor surf where the board is constantly under pressure from both water and the rider. Waves are not controlled water and there are many variables that can cause a board/surf gear to be damaged. The rider and the seller will not be able to determine what exactly caused the board/surf gear to be damaged in the event of. 

The following below will not be covered:

• Any broken or crack parts of the board– Our boards are hand crafted by our family owned surf factory “Maxam Surf”. We pride ourselves by using quality material and good craftmanship. Our boards are glassed minimum of double layered fiberglass on deck and one glass on the bottom. Glass schedule are at surf industry standard and above depending on each surfboard model.
  
• UV or Heat damage –Surfboards are fragile, whether its heavy glass or have been reinforced with other composites. The sun can discolor or damage your board/surf gear. We always recommend keeping your board/surf gear in a cool place and always rinse after your surf session. Your board/surf gear can also deteriorate when it’s left inside a hot vehicle or left outside in direct sunlight.
  
• Cosmetic blemish of the board –Our boards are crafted by hand and will have some cosmetic imperfections. Cosmetic blemish will not affect the construction of the board. A cosmetic blemish may include but is not limited to the finished on the board, marks, writings, or color variations. 
  
• Pressure dents on the board – Surfing on a board will have dents from applying pressure when making maneuvers or even falling on the board. Kneeling, popping up, pumping/ turning, walking, etc. are examples of applying pressure on the board.
  
• Sale Items –Any sale items are sales final. Sale items are priced fairly depending on the condition of the item.